E-mailing Reports to Parents
When a report is published, MarkBook can e-mail each parent a link to download it. The e-mail does not carry the PDF. It carries a link, which is safer and easier to resend.
INFO
Report e-mails must be switched on for your MarkBook. If you do not see the E-mail parents tick box when you publish, ask your Kinderpedia contact to switch them on.
Choose who gets the e-mail
Go to Configuration → Reports → Report e-mails. Under Send report e-mails to choose:
| Option | Who receives it |
|---|---|
| All parents (default) | The mother and the father each get the e-mail. |
| Mother only | Only the mother. |
| Father only | Only the father. |
Click Save. Only parents with a Kinderpedia account and an e-mail address are mailed. Brothers, sisters and other relatives never receive it. A parent your setting leaves out gets no e-mail and shows no failure.
Automatic reminder
On the same screen, Automatic reminder can remind parents who have not opened or confirmed a report. Set Days after publishing (between 3 and 30). Each parent gets one reminder per report, by e-mail and push notification, for reports published in the last 90 days, and only for the parents chosen above.
Send on publish
When you publish, tick E-mail parents. The dialog names the choice: "Sent to: all parents".
Send again
From the Published card:
- One report: row menu → Resend e-mail.
- Many reports: select rows → Actions → Resend e-mails. Confirm: "E-mail N report(s) to the parents again? Only published reports are sent."
A resend creates a new link and the old link stops working. A parent who opens the old e-mail sees "A newer e-mail replaced this link". This is why you should resend only when needed.
What the parent gets
The parent clicks the link and opens a page with the child's name, the publish date, and a Download report button. There is no login. The page shows "This link works until …". The link lasts 90 days and works more than once, because mail programs often open links before the parent does. After 90 days it says the link has expired. Resend to give a new one.
If the school asks parents to confirm, the page also has Confirm I received this report.
Follow what happened
In the Reports table, the PDF column shows the last send, for example "E-mailed 12 Dec · 2/2". Open E-mails to parents for one report to see each parent, address, status, and when it was sent, opened and downloaded.
Statuses include Sending, Sent, Delivered, Failed, Bounced, Marked as spam, Blocked and No e-mail address.
The Communication screen
Open Communication in the sidebar. You need the permission Publish to parents. Tabs:
- E-mails: every report e-mail. Filter by Date range, status, or Search by e-mail address. Click a row to see its Timeline (sent, delivered, opened, clicked) and who sent it. Export CSV downloads the list.
- Suppression list: addresses that no longer receive e-mails, and a check for one address.
The suppression list
If an address bounces permanently, or a parent marks an e-mail as spam, MarkBook stops sending to it, for all schools. The e-mail row shows Blocked. Ask the parent for a working address and correct it in Kinderpedia. A temporary bounce (a full mailbox) does not block the address.
Edge cases
- A send that fails for one parent does not break the link they already hold, and the next parent is still mailed.
- If sending is paused by the school or Kinderpedia, links already in parents' inboxes keep working.
- A parent with no address shows No e-mail address.
- Report not published. Only published reports can be e-mailed.